Terms of Service

Effective Date: 30 July 2026 | Last Updated: 6 August 2026

These Terms of Service (“Terms”) govern your access to and use of the website driverdelight.in and the driver-hire services offered by Driver Delight (“Driver Delight,” “we,” “us,” “our”), including hourly, outstation, monthly, and corporate driver bookings made via our website, phone, or WhatsApp.

By booking a driver, browsing our website, or otherwise using our services, you (“Customer,” “you,” “your”) agree to be bound by these Terms. If you do not agree, please do not use our website or services.

About Our Service
Definitions
Eligibility
Booking Information
Customer Representations & Warranties
Booking, Confirmation & Wait Time
Pricing and Payment
Cancellation Policy
Customer Responsibilities
Driver Verification, Conduct & Right to Refuse
Damage, Traffic Violations & Driver Accountability
Our Role as an Intermediary
Insurance and Personal Property
Liability
Indemnity
Prohibited Use
Force Majeure
Intellectual Property
Privacy
Grievance Redressal
Modifications to Services and Terms
Severability
Governing Law and Jurisdiction
Contact Us

1. About Our Service

Driver Delight provides a technology-enabled service that connects customers with trained, background-verified professional drivers for point-to-point, round-trip, and extended engagements, both within city limits and outstation. Drivers are provided for hourly, outstation, monthly, and corporate use with the customer’s own vehicle. As a customer, by booking our services you authorize the assigned driver to operate your vehicle and make routine driving decisions on your behalf for the duration designated by you. Driver Delight facilitates the booking and assignment of a driver; the customer’s vehicle, its condition, insurance, and roadworthiness remain the customer’s responsibility at all times.

2. Definitions

“Driver Delight,” “we,” “us,” “our” refers to the Driver Delight platform and business operating at driverdelight.in.
“You,” “your,” “Customer” refers to any individual who books or uses our driver-hire services.
“Driver” refers to the independent professional driver engaged through Driver Delight to operate your vehicle for a booking.
“Services” refers to the hourly, outstation, monthly, and corporate driver-hire services offered via our website, phone, or WhatsApp.
“Booking” refers to a confirmed request for Services made by you and accepted by Driver Delight.

3. Eligibility

You must be at least 18 years old and legally competent to enter into a binding contract under Indian law to book our Services.
You must hold a valid driving license and vehicle registration for the vehicle being driven, and the vehicle must have valid insurance, pollution certification, and other statutory documents as required under applicable Motor Vehicles laws.
If you do not meet these requirements, please do not attempt to book our Services. Driver Delight reserves the right to refuse Services to anyone at any time, at its sole discretion.

4. Booking Information

To book our Services, you will need to share your name, contact number, and pickup/trip details with us via our website, phone, or WhatsApp. You are responsible for ensuring this information is accurate, complete, and current — Driver Delight is not liable for booking issues arising from incorrect information you provide. Please see our Privacy Policy for details on how this information is used and protected.

5. Customer Representations & Warranties

By booking our Services, you confirm and warrant that:

You have the legal right to possess and operate the vehicle provided for the trip, and the vehicle is in good operating condition, meeting applicable safety standards and statutory requirements.
You are named on, or otherwise covered by, a valid insurance policy for the vehicle, with coverage consistent with applicable legal requirements, and you will remain solely responsible for compliance with insurance and motor vehicle requirements in the event of an accident.
You have the legal right to designate the assigned driver as your agent, delegating authority to operate your vehicle and make routine decisions on your behalf for the purpose of the booking.
Our Services are intended for use with private, non-commercial vehicles. You will ensure the vehicle provided is used only for non-commercial purposes when availing of our Services.
You will be solely responsible for any liability arising from the condition of your vehicle or its legal compliance, including personal injury, death, or property damage, except to the extent such liability arises from the driver’s negligence during the trip.
If your vehicle fails to function properly (mechanically, electrically, or otherwise) during a trip, you are responsible for any resulting storage fees, roadside assistance, alternate transportation, or repair costs — Driver Delight and the driver are not responsible for the vehicle issues.

6. Booking, Confirmation & Wait Time

Bookings can be made through our website, by phone call, or via WhatsApp.
A booking is considered confirmed once you receive confirmation from our team via call, SMS, or WhatsApp, along with the assigned driver’s details.
Once dispatched, our driver will wait up to 15 minutes from the scheduled pickup time before the trip timer begins. If you are not ready within this window, waiting time beyond 15 minutes may be counted toward your booked package or billed as per Section 7.
We aim to provide accurate estimated arrival times, but actual driver arrival may vary due to traffic, weather, or other circumstances beyond our control.
We reserve the right to reassign a different driver for your trip in case of unavoidable circumstances (illness, emergency, or unavailability of the originally assigned driver), while maintaining the same service standards.

7. Pricing and Payment

Pricing for hourly, outstation, monthly, and corporate services is communicated at the time of booking and may vary based on duration, distance, city, time of day, and vehicle type.
Payment is to be made directly to Driver Delight via cash, UPI, or online payment as agreed at the time of booking. Driver Delight does not operate a prepaid wallet or stored-balance system.
Toll, parking, and any statutory fees applicable during the trip are payable by the customer in addition to the trip fare.
All prices are inclusive of applicable taxes unless stated otherwise.

Charge	Rate	When It Applies
Overtime Charge	₹1.5 per minute (₹90 per hour)	Trip extends beyond the originally booked time package
Extra Distance Charge	₹5 per km	Trip exceeds the kilometers included in the booked package
Night Charge	₹150 flat	Trip starts, ends, or involves pickup/drop between 10:00 PM and 6:00 AM

All applicable charges above are added to the final invoice at the end of the trip.

8. Cancellation Policy

You may cancel a confirmed booking free of charge if you do so at least 30 minutes before the scheduled pickup time.
Cancellations made within 30 minutes of the scheduled pickup time are subject to a ₹150 cancellation charge, to compensate for the driver’s time and travel already committed.
Driver Delight reserves the right to cancel a booking in cases such as driver unavailability, safety concerns, or inability to verify customer details, and will make reasonable efforts to inform the customer promptly and offer a suitable alternative.
Full details on refunds for prepaid bookings are covered in our Refund & Cancellation Policy.

9. Customer Responsibilities

The vehicle provided for the trip must be roadworthy, insured, and legally compliant with all applicable documents (registration certificate, insurance, pollution control certificate, etc.).
Customers are responsible for the condition and contents of their vehicle during the trip. Driver Delight recommends customers do not leave valuables unattended.
Customers must treat drivers with respect and must not request the driver to violate traffic laws, drive under unsafe conditions, or engage in any illegal activity.
Any damage to the vehicle arising from a pre-existing mechanical fault, or from circumstances outside the driver’s control (road conditions, accidents caused by third parties, etc.), is not the responsibility of Driver Delight.

10. Driver Verification, Conduct & Right to Refuse

All drivers listed with Driver Delight undergo background verification and training in defensive driving and customer handling before being assigned trips.
While we take reasonable care in verifying and training our drivers, Driver Delight cannot guarantee that every interaction will be free of error, and we encourage customers to report any misconduct, unsafe driving, or service issues immediately via our support channels.
Both Driver Delight and the assigned driver reserve the right to refuse or discontinue service if the customer is found intoxicated, behaves abusively toward the driver or other passengers, causes a nuisance, misuses or damages the driver’s belongings or devices, or instructs the driver to break traffic laws or any other applicable regulation.
Drivers found violating safety standards, misconduct policies, or customer trust are subject to removal from our active driver records.

11. Damage, Traffic Violations & Driver Accountability

In case of damage to the customer’s vehicle, or any traffic law violation committed by the driver during the trip, the applicable charges will be recovered from the driver’s payout.
The driver’s account with Driver Delight will remain suspended until such dues are cleared in full.
Any such incident must be reported to us in writing (via email or WhatsApp) at the same time as the incident occurs, so that it can be investigated and addressed promptly.
Drivers found responsible for repeated violations, misconduct, or breach of safety standards will be permanently suspended and removed from our active driver records.

12. Our Role as an Intermediary

Driver Delight makes commercially reasonable efforts to connect you with a driver, subject to driver availability in or around your location at the time of your request. Driver Delight itself does not provide transportation services — it is the driver, operating your vehicle, who does so.
Driver Delight acts only as an intermediary connecting customers with independent professional drivers. We are not a party to the arrangement between the customer and the driver during the course of the trip, and the driver operates the customer’s vehicle as the customer’s designated agent for the duration of the booking.
If any issue arises during the trip itself — such as a dispute over route, timing, or on-ground coordination — customers are encouraged to directly coordinate with the driver in the first instance, as they would with any person operating their vehicle.
Where the issue involves driver conduct, safety, damage, or a violation of our service standards, please report it to Driver Delight directly so we can investigate and take appropriate action, including suspension of the driver from our records as described in Section 11.
Driver Delight disclaims any and all liability in respect of the driver, including any claims of employment or vicarious liability, arising out of the Services or otherwise, to the extent permitted under applicable Indian law.

13. Insurance and Personal Property

Driver Delight does not provide insurance for, and is not responsible for, the loss, theft, or damage of personal belongings left in the vehicle during or after a trip. Customers are advised to remove valuables from the vehicle before and after each trip.
In the event of suspected theft or loss, investigating the matter is the responsibility of the customer and the driver directly involved, and is a matter for police investigation. Driver Delight does not compensate for such losses but will cooperate with any formal investigation where required.

14. Liability

Our Services are provided on an “as is” and “as available” basis. Driver Delight will take reasonable steps to ensure the accuracy of information on our website and the quality of drivers on our platform, but does not guarantee uninterrupted, error-free, or fault-free service.
Driver Delight facilitates the provision of a trained driver for use with the customer’s own vehicle. We are not the owner, insurer, or registered operator of the customer’s vehicle.
To the extent permitted by law, Driver Delight’s aggregate liability for any claim arising from the use of our Services is limited to the amount paid by the customer for the specific booking in question.
Driver Delight is not liable for indirect, incidental, or consequential damages, including loss of income, missed flights or trains, delays, or inconvenience, except where such liability cannot be excluded under applicable Indian law.
Customers are advised to ensure their vehicle insurance is active and adequate, as vehicle-related liability during the trip is generally governed by the vehicle’s own insurance policy and applicable Motor Vehicle laws.
We will not be held liable for any failure or delay in performing our Services where this results from circumstances outside our reasonable control (see Section 17, Force Majeure).

15. Indemnity

You agree to defend, indemnify, and hold Driver Delight and its officers, employees, and agents harmless from and against any claims, costs, damages, losses, liabilities, and expenses arising out of or in connection with: your breach of these Terms; misuse of our Services; provision of a vehicle that is not roadworthy, insured, or legally compliant; or any unlawful instructions given to the driver.

16. Prohibited Use

Using our Services for any unlawful purpose, including transport of prohibited goods or substances.
Instructing drivers to violate traffic rules, drive recklessly, or operate the vehicle beyond legal limits (e.g., excessive continuous driving hours without rest).
Harassing, threatening, or behaving abusively toward our drivers or staff.
Providing false, misleading, or fraudulent information at the time of booking, or impersonating another person when making a booking.
Attempting to gain unauthorized access to our website, systems, or booking data, or interfering with the proper functioning of our website.

17. Force Majeure

Driver Delight will not be held liable for any failure or delay in performing our Services where such failure or delay arises from circumstances beyond our reasonable control, including but not limited to natural disasters, extreme weather, fire, flood, war, riot, civil unrest, strikes or industrial action, government orders or restrictions, or widespread unavailability of communication networks. Our obligations under these Terms will be suspended for as long as such circumstances continue.

18. Intellectual Property

All content on driverdelight.in, including text, logos, graphics, and branding, is the property of Driver Delight and may not be copied, reproduced, republished, or used for any commercial purpose without our prior written permission.

19. Privacy

Your use of our Services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

20. Grievance Redressal

If you are not satisfied with the quality of our Services, or have any other complaint or grievance, please write to us at care@driverdelight.in or message us on WhatsApp. Complaints related to driver conduct or a specific trip should be reported within 24 hours of the trip for us to investigate effectively. We aim to acknowledge and respond to all grievances within 7 business days.

21. Modifications to Services and Terms

Driver Delight reserves the right to modify, suspend, or discontinue any part of our Services at any time. We may also update these Terms periodically to reflect changes in our Services or legal requirements. The updated Terms will be posted on this page with a revised “Last Updated” date, and continued use of our Services after such changes constitutes your acceptance of the revised Terms.

22. Severability

If any provision of these Terms is found to be invalid or unenforceable under applicable law, that provision will be deemed replaced by a valid, enforceable provision that most closely reflects its original intent, and the remainder of these Terms will continue in full force and effect.

23. Governing Law and Jurisdiction

These Terms are governed by the laws of India. We encourage customers to first raise any dispute with us directly so it can be resolved amicably. Any disputes that cannot be resolved amicably will be subject to the exclusive jurisdiction of the courts having competent authority over Driver Delight’s place of business.

24. Contact Us

For questions, concerns, or support regarding these Terms or our Services, please contact us:

Driver Delight
Email: care@driverdelight.in
Phone: +91 9355996130
WhatsApp: Message Us
Website: driverdelight.in

+919355996130

Terms of Service

On This Page

1. About Our Service

2. Definitions

3. Eligibility

4. Booking Information

5. Customer Representations & Warranties

6. Booking, Confirmation & Wait Time

7. Pricing and Payment

8. Cancellation Policy

9. Customer Responsibilities

10. Driver Verification, Conduct & Right to Refuse

11. Damage, Traffic Violations & Driver Accountability

12. Our Role as an Intermediary

13. Insurance and Personal Property

14. Liability

15. Indemnity

16. Prohibited Use

17. Force Majeure

18. Intellectual Property

19. Privacy

20. Grievance Redressal

21. Modifications to Services and Terms

22. Severability

23. Governing Law and Jurisdiction

24. Contact Us

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