Privacy Policy

Effective Date: 30 July 2023 | Last Updated: 06 August 2026

Driver Delight (“we,” “us,” “our”) operates driverdelight.in and provides on-demand, verified, and background-checked professional drivers for hourly, outstation, monthly, and corporate requirements. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, contact us, or book our services via phone, WhatsApp, or our website.

By using our website or services, you agree to the practices described in this policy. If you do not agree, please do not use our website or services.

1. Information We Collect

1.1 Information You Provide

Contact details: Name, phone number, email address, and residential or office address
Booking details: Pickup and drop locations, trip date/time, trip type (hourly, outstation, monthly, corporate), vehicle details
Communication data: Messages sent via WhatsApp, phone calls, contact forms, or email, including call recordings for quality and training purposes where applicable
Payment information: Billing details processed for booking confirmation and payment (we do not store full card details; these are handled by our payment processors)
Driver applicant data: If you apply via our “Join Us” page, we collect your name, contact details, driving license, experience, background verification documents, and related employment information

1.2 Information Collected Automatically

IP address, browser type, device information, and pages visited on our website
Cookies and similar tracking technologies used to improve website functionality and analyze usage
Approximate location data if you allow location access for booking purposes

2. How We Use Your Information

To process and confirm your driver bookings (hourly, outstation, monthly, or corporate)
To assign a verified driver and share necessary trip details with them
To communicate booking confirmations, updates, and support via call, SMS, or WhatsApp
To process payments and issue invoices
To conduct background verification for driver applicants
To improve our website, services, and customer support
To comply with legal obligations and resolve disputes
To send promotional offers, only where you have not opted out

3. How We Share Your Information

We do not sell your personal information. We share information only in the following circumstances:

With assigned drivers: Your name, phone number, and pickup/drop location are shared with the driver assigned to your trip so the service can be delivered
With payment processors: To securely process transactions
With service providers: Such as WhatsApp Business, hosting providers, and customer support tools that help us operate our business
For legal reasons: If required by law, court order, or government request, or to protect the safety of our users, drivers, or the public
Business transfers: In the event of a merger, acquisition, or sale of assets, customer information may be transferred as part of that transaction

4. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Driver applicant and verification records may be retained longer as required for background-check and safety compliance purposes.

6. Cookies

Our website may use cookies to remember your preferences, understand how visitors use our site, and improve performance. You can control or disable cookies through your browser settings, though this may affect certain website features.

7. Your Rights

Depending on applicable law, including India’s Digital Personal Data Protection Act, 2023, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information, subject to legal or contractual retention requirements
Withdraw consent for marketing communications at any time
Raise a grievance regarding how your data is handled

To exercise any of these rights, please contact us using the details below.

8. Children's Privacy

Our services are intended for individuals aged 18 and above. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us so we can remove it.

9. Third-Party Links

Our website may contain links to third-party sites, such as WhatsApp or payment gateways. We are not responsible for the privacy practices of these third parties and encourage you to review their privacy policies separately.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised “Last Updated” date. Continued use of our website or services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Driver Delight
Email: care@driverdelight.in
Phone: +91 93559 96130
WhatsApp: Send Message
Website: driverdelight.in

+919355996130

Privacy Policy

1. Information We Collect

1.1 Information You Provide

1.2 Information Collected Automatically

2. How We Use Your Information

3. How We Share Your Information

4. Data Security

5. Data Retention

6. Cookies

7. Your Rights

8. Children's Privacy

9. Third-Party Links

10. Changes to This Policy

11. Contact Us

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