Refund & Cancellation Policy

This Refund & Cancellation Policy applies to all bookings made with Driver Delight for Hourly, Outstation, Monthly, and Corporate driver services, whether booked through our website, by phone, or via WhatsApp. By confirming a booking, you agree to the terms below.

1. Booking Confirmation

A booking is considered confirmed once you receive a confirmation message via call, SMS, or WhatsApp along with your assigned driver’s details. Payment is generally collected in cash, UPI, or online at the time of or after service, unless an advance was specifically requested for outstation or monthly bookings.

2. Cancellation Charges

We understand plans change. Our cancellation charges are kept minimal and are designed only to fairly compensate a driver who has already started traveling to you.

When You Cancel	Charge
30 minutes or more before your scheduled pickup time	No cancellation charge
Less than 30 minutes before your scheduled pickup time	₹150 cancellation charge, to cover the driver’s time and travel already committed
Outstation and Monthly bookings cancelled less than 24 hours before the scheduled start	Cancellation charge as communicated at the time of booking, since driver allocation and travel planning are already underway

This matches the cancellation window in our Terms of Service. Exact charges may be confirmed with our support team at the time of booking or cancellation, as they can vary slightly by city and trip type.

3. How to Cancel or Reschedule

Call us at +91 93559 96130 or message us on WhatsApp as early as possible.
Share your booking details (name, phone number, and scheduled trip time) so we can process the cancellation or reschedule quickly.
Rescheduling to a different date or time is free of charge if requested at least 30 minutes before your scheduled pickup time, subject to driver availability for the new slot.

4. Refunds

If you have paid in advance (for example, for an outstation or monthly booking) and cancel within the free cancellation window, the full amount will be refunded.
If a cancellation charge applies as per Section 2, the balance amount after deducting the applicable charge will be refunded.
Refunds are processed to the original payment method (UPI or online payment) within 5–7 business days from the date of approval. Cash payments, where applicable, are refunded via UPI or bank transfer upon request.
No refund is due for completed trips, except in cases covered under Section 6 (Service Issues).

5. Cancellations by Driver Delight

On rare occasions, we may need to cancel a booking due to driver unavailability, safety concerns, or other unforeseen circumstances. In such cases:

We will inform you as early as possible and attempt to arrange an alternate driver.
If no suitable alternative can be arranged, any advance payment made will be refunded in full with no deductions.

6. Service Issues and Complaints

If you experience a service issue, such as significant driver delay attributable to us, driver misconduct, or a trip not being completed as booked, please report it to our support team within 24 hours of the trip. We will investigate and, where appropriate, offer a full or partial refund, service credit, or free rescheduling, at our discretion, based on the nature of the issue.

7. Non-Refundable Situations

Trips completed in full, where the service was delivered as booked.
Delays or cancellations caused by incorrect information provided by the customer (wrong address, unreachable phone number, vehicle not ready, required documents unavailable, etc.).
Cancellations made less than 30 minutes before the scheduled pickup time are subject to the ₹150 charge described in Section 2, which is non-refundable except for genuine service issues covered under Section 6.

8. Contact Us

For questions, concerns, or support regarding these Terms or our Services, please contact us:

Driver Delight
Email: care@driverdelight.in
Phone: +91 9355996130
WhatsApp: Message Us
Website: driverdelight.in

+919355996130

Refund & Cancellation Policy

1. Booking Confirmation

2. Cancellation Charges

3. How to Cancel or Reschedule

4. Refunds

5. Cancellations by Driver Delight

6. Service Issues and Complaints

7. Non-Refundable Situations

8. Contact Us

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